Our policy is valid for a period of 1 calendar days from the date of the purchase. We do not offer refunds however you can return the product for an exchange. Please note that if the period of 1 days has lapsed, we can’t, unfortunately, offer you an exchange.
The following criteria must be met to qualify for an exchange:
- Product is defective
- Product is not as described
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange.
Proof of purchase
To complete your exchange, we require a receipt, purchase order or other proof of purchase.Please note that without the aforementioned proof of purchase, we will not do an exchange.
Sale and clearance items
Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged.
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
Returns can be mailed to: Office. You will be responsible for paying for the shipping costs with regard to the items that you wish to exchange. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange.
If requested and possible, we will notify you of pre-existing damage or the general condition of your windows. We are not responsible for pre-existing damage or damage waiting to happen, i.e. poor or unattached blinds that fall down. We have yet to clean a house without one or more windows that have broken seals, low-e failure, scratches, broken blinds, bent screens, or other damage. Broken windows will not be cleaned.
We will do our best to notify you of these conditions but since they are common and occur in every house, please understand we may not be able to notify you of each and every instance and can not be held liable for these.
Additional cleanings will be provided for any issues with the cleaning job or a max of 25% refund will be provided. This is determined on a case-by-case basis.
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
This document was last updated on June 10, 2022